Join NTT DATA as a Senior Associate specializing in Apple support in Montreal, Quebec. This role encompasses troubleshooting, device management, and user assistance.

NTT DATA is on the lookout for a Senior Associate to assist users with Macintosh devices, providing timely and qualified technical support. Candidates should be fluent in French and have two or more years in technical roles. Responsibilities include configuration, troubleshooting, and ensuring device health for a seamless user experience.

Key Responsibilities:
• Perform basic troubleshooting on Apple devices, desktops, and printers
• Configure, deploy, and update Apple hardware and software
• Educate users on security best practices and device features




• Document cases in the ITSM system efficiently
• Coordinate repairs and manage inventory at the Tech Bar

Requirements:
• Requires 2+ years of experience in Apple technical support
• High School Diploma or equivalent education background
• Certification and significant client service skills are essential
• Must have a valid Canadian Driver's License
• Availability for travel, including nights away if necessary

Develop your career with NTT DATA by delivering outstanding Apple device support in Montreal.
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📌 Senior Associate Apple Support Montreal (Quebec City)
🏢 NTT DATA Americas
📍 Quebec City