Join Jolera as a System Support Technician, where you’ll utilize your technical skills to enhance customer experiences. This in-office role focuses on troubleshooting, configuring devices, and managing service requests with excellence.

In this crucial Systems Support Professional role, you'll be responsible for delivering technical assistance and resolving issues for diverse clients. Your broad technical expertise will help you diagnosis problems on various devices, while your ability to communicate effectively will ensure a positive customer experience. Flexibility and attention to detail are key attributes for success.

Key Responsibilities:
• Manage the lifecycle of service tickets
• Conduct on-site equipment setup and troubleshooting




• Verify server and network device issues
• Lead technical discussions with end-users
• Maintain documentation of support activities

Requirements:
• 1-3 years of technical support experience
• Familiarity with network hardware and server issues
• Robust attention to detail and communication skills
• Ability to analyze and resolve problems efficiently
• Experience with ticketing systems is a plus

Bring your IT expertise to Jolera and make an impact along with your team.
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📌 Jolera System Support Technician (British Columbia)
🏢 Jolera
📍 British Columbia