Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise
Benefits Private healthcare, dental and optical included
Pension contribution
Voluntary death in service policy
Cycle to work scheme
Generous PTO, volunteer days, holidays and flex days




Individualized career development, rewards and recognition
Wellness and philanthropic programming and events
Hybrid work model
Exceptional communicator and storyteller with strong presentation skillsHands-on SEO background is a plus (agency or in-house strongly preferred)3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital StrategyStrategic advisor with experience managing complex customer relationships and engaging executive audiencesComfortable explaining AI search, LLM-driven answers, and contemporary discovery concepts to non-technical stakeholdersIf you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from youBuilder mentality—thrives in early-stage environments and excited to create structure where none existsAnalytical and data-driven, using insights to measure performance and demonstrate business impact

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📌 Customer Success Manager (Discover) (Ontario)
🏢 Yotpo
📍 Ontario