Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
EMPLOYER Northland Properties Corporation (NPC)
LOCATION Support Centre, Vancouver, BC
EMPLOYMENT TYPE Full Time
COMPENSATION RANGE $55,000 - 60,000
BENEFITS Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks.
Responsibilities Provide support for customer requests, analyze problems, and elevate issues when necessary
Communicate technical information to nontechnical users
Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
Install, configure, and test all new workstations, peripheral equipment, and software
Troubleshoot LAN/WAN and connectivity issues
Experience Requirements Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment
OR
A university degree or diploma in computer science recent graduate
Strong troubleshooting and problem-solving abilities.
Excellent customer service and communication skills.
Strong written documentation and note-taking skills.
Ability to learn quickly in a fast-paced environment.
Ability to prioritize multiple tasks while maintaining attention to detail.
Experience supporting Microsoft Windows operating systems.




Basic understanding of networking concepts including: TCP/IP
DNS
DHCP
VPN Connectivity
Wireless Networking

Beneficial to have While not required, experience with any of the following technologies would be considered an asset:
Microsoft 365 Administration
Microsoft Entra ID (Azure Active Directory)
Azure Fundamentals
IT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)
Sophos Endpoint Security
Dell hardware platforms
Cisco, Meraki, or Ubiquiti networking equipment
Enterprise laptop and desktop deployments
Hospitality technology platforms
Multi-site support environments
Customer service or hospitality experience
Education A university degree, diploma in computer science, or related IT certificates.
The following certifications are considered assets:
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Azure Fundamentals (AZ-900)
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft 365 Fundamentals (MS-900)
Cisco Certified Network Associate (CCNA)
Candidates currently studying toward these certifications are encouraged to apply.
Requirements Vancouver based
This is an onsite position
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal chance employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

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📌 IT - Support Analyst 1 (British Columbia)
🏢 northlandproperties
📍 British Columbia