Elevate your career as a Bilingual Trade Support Specialist at Questrade in North York, ON. Utilize your English and Mandarin skills to deliver exceptional first contact resolutions for trading inquiries.

At Questrade Financial Group, the Trade Support Specialist role focuses on achieving First Contact Resolution (FCR) for complex trade-related queries. You'll own the entire client journey while addressing topics like equities, FX, and technical trade concerns. We're seeking a detail-oriented team member who thrives on delivering proactive solutions and improving client experiences.

Key Responsibilities:
• Serve as primary contact for complex trade inquiries
• Achieve First Contact Resolution for client satisfaction




• Troubleshoot technical issues related to trading platforms
• Manage complex account financials and discrepancies
• Collaborate with various teams to resolve client issues

Requirements:
• Fluent in both English and Mandarin
• Minimum 1 year experience in financial services
• Post-secondary degree in a related field
• Attention to detail with a solution-oriented mindset
• Completed Canadian Securities Course (CSC) or equivalent

Excel in delivering seamless support and enhancing client interactions at Questrade in North York.
#J-18808-Ljbffr

📌 Bilingual Trade Support Specialist at Questrade (Manitoba)
🏢 Community Trust
📍 Manitoba