Elevate your career with Loopio as a Customer Support Specialist I. This remote role focuses on problem-solving and delivering top-notch assistance to customers during core hours of 10am-6pm PT.

As a Customer Support Specialist I reporting to the Manager of Support, you'll troubleshoot and resolve issues while providing excellent customer service. Your responsibilities include responding to Zendesk tickets and phone inquiries, crafting help center resources, and collaborating with teams to enhance customer experiences. This role is perfect for individuals passionate about aiding others and learning in a energetic environment.

Key Responsibilities:
• Respond to support tickets and phone inquiries
• Troubleshoot and resolve customer issues effectively




• Create resources for customer self-service
• Participate in internal training sessions
• Collaborate with teams to prioritize software defects

Requirements:
• 1 year of customer-facing experience in SaaS
• Proficiency with Zendesk or similar support tools
• Excellent communication and organizational skills
• Strong problem-solving abilities
• Tech-savvy with a willingness to learn

Bring your curiosity and communication skills to empower users at Loopio!
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📌 Customer Support Specialist at Loopio (British Columbia)
🏢 Apply
📍 British Columbia