As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.
You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.
This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth
Own a portfolio of existing customers to ensure adoption, value realization, and retention
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption




Benefits 20 hours per year of paid volunteer time
Health insurance
Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
Generous paid parental leave and return to work policy to help with transition back
Generous paid time off
Flexible workplace/WFH
Hands‑on career and leadership development programs
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or LookerBachelor’s degree or equivalent experience7+ years of combined customer‑facing experience, including Account Management, Customer Success, or Renewals4+ years of proven success managing renewals and growth within a SaaS environmentDemonstrated ability to leverage data analytics and health metrics to manage and retain customer accountsExperience working with enterprise software customers or in a DevOps environmentPrior enterprise sales expertise leveraging MEDDPICC & Value SellingStrong understanding of AI‑powered tools and how they can be leveraged to drive efficiency and insightProven history of achieving revenue and retention goals through consultative account managementSelf‑starter with solid collaboration, negotiation, and problem‑solving skills

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📌 Account Manager (Ontario)
🏢 PagerDuty
📍 Ontario