Drive exceptional service experiences with SPS as a Customer Service Associate Leader. Lead your team while resolving escalations and enhancing service performance.

This leadership position focuses on delivering top-notch customer service by guiding and supporting your team. You will address complex inquiries, monitor service quality, and assist with daily operations to meet productivity goals. Your role is crucial in coaching your team and ensuring compliance with service policies.

Key Responsibilities:
• Deliver professional customer service experiences
• Resolve customer issues and escalated complaints
• Provide day-to-day guidance and training for the team
• Track performance metrics for continuous improvement
• Prepare service reports and maintain operational records

Requirements:
• High school diploma required, higher education preferred
• 2-4 years of prior customer service experience
• Leadership experience is highly desirable
• Solid communication and interpersonal abilities
• Competency in CRM systems and Microsoft Office

Elevate service standards and performance as a leader at SPS.
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📌 Customer Service Associate Leader at SPS (Ontario)
🏢 Socket.dev
📍 Ontario