Become a key player at DRMG by joining as a Senior Manager, Client Experience in Oakville, Ontario. Lead efforts to provide exceptional service and streamline client engagement processes.

This permanent, full-time position is essential for establishing a results-driven culture within the Client Services department. You will take charge of optimizing the client experience, standardizing workflows, and driving strategic retention initiatives. Your leadership will set the benchmark for operational excellence in client relations.

Key Responsibilities:
• Guide the Client Services and Graphics teams toward success
• Create feedback-driven enhancements to the client journey
• Define success metrics with SLAs and KPIs monitoring




• Streamline inter-departmental communication for efficiency
• Manage escalated client issues with a problem-solving approach

Requirements:
• Post-secondary education in Business or equivalent field
• 5+ years in customer service or operations management
• Significant experience managing teams in relevant fields
• Proficiency in CRM systems and analytics tools
• Skills in high-level conflict management and planning

Contribute to a cooperative environment and drive superior client service at DRMG.
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📌 Oakville Senior Manager for Client Solutions (Ontario)
🏢 Direct Response Media Group
📍 Ontario