Lead Kyndryl's observability and service reliability strategy with a focus on proactive, predictive operations. Drive enterprise standards across monitoring applications and systems in a versatile, hybrid-friendly environment.

As an Associate Director at Kyndryl, you'll own the entire observability strategy, ensuring effective monitoring across applications, infrastructure, and networks. Collaborate with technical teams to define critical service metrics and service reliability frameworks, while maturing observability practices across the organization. Your leadership will directly shape how technology serves our clients.

Key Responsibilities:
• Own enterprise observability and service reliability strategy
• Establish monitoring standards for various technologies




• Identify monitoring gaps and enhance visibility
• Define metrics, Service Level Objectives, and health measures
• Guide teams in adopting observability tools and practices

Requirements:
• Bachelor's in IT, Computer Science, or equivalent
• 8+ years in observability and service reliability
• 3+ years in technical leadership roles
• Experience with Dynatrace and Nexthink technologies
• Knowledge of cloud technologies and application monitoring

Elevate Kyndryl’s operational capabilities through innovation in observability and service reliability practices.
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📌 Observability and Service Reliability Director (Ontario)
🏢 Kyndryl
📍 Ontario