Join Axonify as Customer Insights Strategy Lead, focusing on transforming customer feedback into actionable insights. Enjoy a flexible hybrid working arrangement.
In this crucial role, you will oversee the customer insights lifecycle, capturing diverse customer signals to inform product strategies. Partnering with key areas of the business, this position focuses heavily on utilizing qualitative and quantitative data to enhance product offerings and market messaging in a B2B SaaS context.
Key Responsibilities:
• Design and optimize customer insights processes
• Conduct thorough win/loss analysis for strategic decisions
• Synthesize customer data into insightful reports
• Lead cross-functional discussions to drive insights into action
• Create narratives for marketing and leadership to support decisions
Requirements:
• 5+ years in customer or product insights roles
• Experience in managing win/loss programs
• Solid analytical skills in tools like Google Sheets
• Exceptional communication and presentation abilities
• Familiarity with various user feedback platforms
Utilize your strategic insights talents to enhance Axonify’s product development and market success.
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