Join Engine by Starling as a Technical Account Manager to enhance client relationships in a hybrid work setting. Leverage your technical expertise to drive support and success for our customers.
As a Technical Account Manager at Engine by Starling, you will engage directly with clients to understand their needs and ensure they derive maximum value from our SaaS platform. This role is essential for fostering solid partnerships with both clients and internal teams. You will collaborate closely with technology and product teams to guarantee seamless implementation and user satisfaction.
Key Responsibilities:
• Build and maintain strong client relationships and understand their objectives
• Manage all facets of the client experience and support
• Participate in monthly business reviews with client engagement leads
• Communicate important updates and platform changes to clients
• Provide technical guidance and troubleshooting support
Requirements:
• Experience in platform support or service desk roles
• Proven skills in incident management and cloud-based systems
• Strong communication and presentation skills
• Ability to foster relationships with clients and stakeholders
• Self-motivated and proactive in an autonomous work environment
Elevate your career in a dynamic fintech setting while ensuring client success at Engine by Starling.
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