Elevate your career with MNP as a Client Account Manager, focusing on enhancing client success and delivering exceptional managed services. This role emphasizes relationship-building and strategic advisory to exceed client expectations.

As a pivotal member of MNP's Managed Services Practice, you'll engage with clients to develop lasting relationships and understand their strategic objectives. You'll ensure the delivery of high-quality services by monitoring performance and facilitating collaboration with technical teams. Your proactive approach will identify areas for improvement, driving client satisfaction and growth.

Key Responsibilities:
• Serve as primary contact for clients, ensuring effective communication
• Conduct regular business reviews to assess performance and needs




• Monitor SLA and KPI adherence for service delivery
• Develop account plans detailing goals and opportunities
• Advocate for clients to facilitate service and process improvements

Requirements:
• Over 5 years in Account Management or Customer Success roles
• Experience with Executive Business Reviews and account planning
• Managed Services or IT service delivery expertise required
• Robust understanding of IT infrastructure and cybersecurity
• Excellent interpersonal and communication skills

Your expertise in client management and strategic thinking will be key to leading client success at MNP.
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📌 Client Account Manager at MNP (Alberta)
🏢 MNP
📍 Alberta