Join Capital One Canada as a Customer Resiliency Operations Manager in downtown Toronto. Lead teams, optimize processes, and enhance customer experiences while navigating financial challenges.

As a Manager, you'll oversee a dedicated team of Operations Associates and manage external partnerships with collection and recovery agencies. Your role emphasizes strategic vision and performance optimization, ensuring compliance and delivering superior customer service experiences.

Key Responsibilities:
• Directly manage and coach 3 Operations Associates
• Develop a future footprint strategy for agencies
• Champion new technology implementations for efficiency
• Analyze data to guide optimal production activities
• Collaborate across functions to support external partners

Requirements:
• 10+ years of experience driving business strategy
• 5+ years in outsourced supplier management
• Proven people leadership skills in high-performing teams
• Robust analytical problem-solving abilities
• Excellent verbal and written communication skills

This role requires strategic thinking and an ability to enhance customer interactions through effective leadership.
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📌 Customer Resiliency Operations Manager Role (Ontario)
🏢 Capital One Group
📍 Ontario