Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.

CTOS operates 40 locations across Canada and the U.S. .

This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta

We specialize in truck-mounted hydraulic utility equipment , including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment

As a Field Service Manager , you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

What You’ll Do

Dispatch and coordinate Field Service Technicians for all offsite work

Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments

Review and verify technician work; escape issues as needed

Manage incoming service calls and assign resources accordingly

Maintain compliance with Canada Transport regulations and technician logs

Review inspection reports, repair orders, and timecards for accuracy

Update and maintain the Customer Interaction Center daily

Communicate with customers and internal teams to minimize equipment downtime

Partner with the Service Manager to improve operations and customer satisfaction

Support scheduling,



including on-call rotations and reporting

Travel as needed (25% +) based on business needs

Ensure adherence to safety standards and participate in CTOS and OEM training

What We’re Looking For

High School Diploma or equivalent

Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)

5+ years of experience in heavy equipment, truck, or construction machinery repair

Strong knowledge of:

Hydraulics

Electrical systems

Chassis and track equipment

Utility equipment (cranes, digger derricks, hi-rail)

Ability to read and interpret technical manuals and diagnostics

Solid leadership, communication, and problem-solving skills

Comfortable using laptops/diagnostic tools

The Ideal Candidate

Hands-on leader who leads by example

Highly collaborative and solutions-oriented

Committed to safety, quality, and customer satisfaction

Thrives in a fast-growing, team-focused environment

Benefits

Life Insurance

Accidental Death & Dismemberment (AD&D;)

Dependent Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Extended Health Care Coverage

Virtual Health Services

Employee Assistance Program (EAP) & Travel Assistance

RRSP (Registered Retirement Savings Plan)

Paid Vacation, Holidays & Sick Days

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📌 Field Service Manager – Canada (Alberta)
🏢 Socket.dev
📍 Alberta