Provide excellent technical support at Bird in Winnipeg, Manitoba, as a Technical Analyst. Be the first point of contact for IT issues and ensure a smooth user experience.
As a Technical Analyst at Bird, you'll serve as a critical resource for employees seeking assistance with IT-related inquiries. Your day will involve troubleshooting hardware and software issues, performing user administration tasks, and deploying devices. You will maintain accurate documentation and escalate complex matters to senior analysts when needed, ensuring adherence to service levels and customer satisfaction.
Key Responsibilities:
• Offer first-contact support via phone, email, chat, and ServiceNow
• Troubleshoot hardware, software, and connectivity issues




• Perform user administration tasks such as password resets
• Deploy and configure desktops, laptops, and mobile devices
• Maintain accurate documentation in ServiceNow for incidents
Requirements:
• 2-5 years in IT Service Desk or Technical Support
• Diploma in Information Technology or related field
• Proficient with Windows and Microsoft 365 applications
• Familiarity with ITSM platforms like ServiceNow
• Strong analytical and problem-solving skills
Deliver outstanding technical support while contributing to enhancing employee experiences at Bird.
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📌 Technical Support Analyst in Winnipeg
🏢 Bird Construction
📍 Winnipeg