Advance your career at CVO as an Associate in Intake, based in Guelph, Ontario. This full-time position incorporates a hybrid model, allowing you to provide compassionate customer service and manage inquiries effectively.

In this role, you will serve as the first point of contact for the Investigations and Resolutions Program. You will analyze and triage inquiries while ensuring quality customer service and adherence to established timelines. Success in this role requires strong analytical skills and proficiency with Microsoft Office Suite.

Key Responsibilities:
• Provide quality service and inform complainants about processes
• Analyze inquiries using established criteria
• Support the Mediated Resolutions Program operations




• Maintain accurate case documentation and communication
• Utilize data to identify trends and support decisions

Requirements:
• Diploma in business, social sciences, or related fields
• Three years of administrative experience in a regulatory setting
• Familiarity with cloud database systems is an asset
• Solid detail-orientation and multitasking capabilities
• Commitment to compassionate communication practices

Become a vital part of CVO's mission, leveraging your skills to enhance the intake process.
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📌 Associate Intake Role at CVO (Ontario)
🏢 RegulatoryJobs Executive Recruitment
📍 Ontario