Join Toromont Cat as a Product Support Manager in Sault Ste Marie, ON, driving service support and operational excellence. Focus on technician management, customer satisfaction, and efficiency.

In this pivotal role, you will ensure technicians are effectively scheduled and supported while coordinating service delivery and optimizing administrative processes. You will lead strategic projects that align with business objectives and enhance service quality across the board. This full time position emphasizes your ability to analyze data and implement corrective actions for continuous improvement.

Key Responsibilities:
• Oversee efficient management of warranty claims
• Coordinate timely service technician dispatch




• Deliver technical training for employees
• Monitor operational performance and streamline workflows
• Lead daily operations to enhance service quality

Requirements:
• Bachelor’s degree in relevant field
• 5–8 years of leadership experience in operations
• Strong analytical and problem-solving skills
• Self-driven and customer service-oriented
• Working knowledge of industry computer systems preferred

Drive operational success and build a high-performing team at Toromont Cat in Sault Ste Marie.
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📌 Sault Ste Marie Product Support Manager (Ontario)
🏢 Toromont CAT
📍 Ontario