Job Purpose The role provides support for technical enquiries and continuous improvement projects to enable efficient site production. The role holder will also complete some production administrative duties as required. This role reports to the Manufacturing Manager / Operations Director
This job description outlines the general responsibilities associated with the role. Due to the evolving nature of the business, including changes in customer requirements and operating procedures, responsibilities may vary. The role holder may be required to undertake additional duties aligned with their skills, training, and competence. Where significant changes to the role occur, the job description will be reviewed and updated accordingly.
Role Responsibilities Deliver technical support for requests and inquiries regarding new business and changes to existing formats
Ensure continuous improvement project role out, completion and embedding, including meetings, data collection and reporting of KPIs
Compile, analyse, and report production KPIs, ensuring accuracy and timely delivery (daily reports, weekly briefings, margin review data, daily, weekly and monthly KPI reporting)
Produce KPI performance metrics, presentations and other data as required to support operational leads.
Find AI solutions for current reporting and data extraction/collection and predictive problem solving
Knowledge, Skills, Behaviours,



Experience Strong knowledge of folding operations and machine capabilities
Yellow belt qualification desirable with experience of involvement in continuous improvement projects and activities
Demonstrable experience of excellent communication skills with all levels of the operation
Advanced and productive on the use of Microsoft Office and in particular Excel and Power Point
Proficient in the use of AI
High levels of professionalism and standard of work
Analytical and progressive thinking
Thoroughness - ability to see projects through to completion and conclusion
Works well in a team environment
Organized approach
Positive and flexible approach
Ability to both work on own initiative and take direction from management team
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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📌 Technical & Continuous Improvement coordinator (Newfoundland and Labrador)
🏢 Smurfit Westrock
📍 Newfoundland and Labrador