Lead customer service improvements with Capital One Canada in Toronto. This managerial role focuses on enhancing customer resiliency while overseeing operations and compliance.

Capital One Canada seeks a Manager, Customer Resiliency Operations based in downtown Toronto. The role emphasizes leading a team of Operations Associates, managing outsourced agencies, and enhancing the customer experience during financial difficulties. Your expertise will help optimize operational performance and ensure compliance with regulatory standards.

Key Responsibilities:
• Manage and develop a high-performing operations team
• Strategize future agency network footprints for efficiency
• Implement new technologies for improved customer experience




• Analyze operational data for performance recommendations
• Collaborate with third-party agencies to maintain compliance

Requirements:
• 10+ years driving business strategy with cross-functional teams
• 5+ years in outsourced supplier management
• Experience directing reports and managing projects
• Background in workforce management and cost analysis
• Proven skills in presenting operational concepts to executives

Elevate customer service through cutting-edge strategies and effective team leadership at Capital One Canada.
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📌 Customer Operations Manager at Capital One (Ontario)
🏢 Capital One
📍 Ontario