Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor

Develop and execute account plans identifying expansion opportunities, renewal risk, and long-term growth strategy

Drive net revenue retention through upselling, cross-selling, and contract renewals

Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers

Partner cross-functionally with Sales, Customer Success, and Product to ensure a seamless customer experience

Monitor account health metrics, including usage, satisfaction, and churn risk, and proactively address issues

Negotiate contract renewals and pricing in collaboration with Sales

Maintain accurate account data, forecasts, and pipeline in HubSpot

Take over the full portfolio, close or progress expansions, fix process gaps, and shape account planning, forecasting, or onboarding

Requirements

5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech workplace

Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets

Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization

Strong consultative and negotiation skills, with the ability to align customer goals with product capabilities





Excellent verbal and written communication skills; confidence presenting to senior leadership and executives

Proficiency with CRM tools (Salesforce, HubSpot, or similar)

Analytical mindset; comfortable using data to build account plans and identify growth opportunities

Bonus: experience at a healthcare tech company, understanding of clinician experience, familiarity with EMR/EHRs

Core Competencies
Demonstrates expertise in account management and customer success, with a strong focus on driving revenue retention and growth through strategic planning and relationship management. Proficient in utilizing CRM tools to analyze account health and identify expansion opportunities.

Highest-signal resume keywords

Account Management

Customer Success

B2B Sales

Consultative Skills

Negotiation Skills

Hard Skills

Revenue Retention

Upselling

Cross-Selling

Contract Renewals

Account Planning

Data Analysis

Forecasting

Soft Skills

Verbal Communication

Written Communication

Presentation Skills

Industry Keywords

SaaS

Tech Environment

Enterprise Relationships

Mid-Market Relationships

Healthcare Tech

EMR

EHR

Tools & Technologies

HubSpot

Salesforce

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📌 Account Manager (Ontario)
🏢 Jobtailor
📍 Ontario