Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Job Description Summary

Position Overview:

As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.

Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of recent capabilities and initiatives in the appliance deliveries space

Key Responsibilities
Carrier Performance Management

Act as primary point of contact for delivery agent as well as contact center partners

Host weekly business review meetings with appliance delivery agent partners

Conduct data analytics to aid performance review discussions with delivery agents

Support delivery capacity planning conversations

Process Improvement and Change Management

Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis





Identify process improvement opportunities and recommend solutions

Develop and manage action plans associated with improvement initiatives

Support carrier onboarding as well as delivery warehouse transition initiatives

Cross-functional Collaboration

Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting

Competencies

Customer Focus

Action Oriented

Drives Results

Communicates Effectively

Collaborates

Skills

Problem solving and critical thinking

Interpersonal skills (relationship management)

Data analysis – MS Excel proficiency required

Process implementation and change management

Travel Requirements

Limited business travel

Physical Requirements

Extended sitting

Repetitive tasks

Working Conditions

Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education

University degree in engineering, commerce, or a related area of study

Minimum Years of Work Experience

2-4 years of experience in Supply Chain operations preferred

Minimum Leadership Experience

Previous leadership experience an asset

Certifications

None

Other Requirements/Assets

Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)

Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required

The pay range for this position is between $ - $

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📌 Direct Fulfillment Analyst (Appliances) (Ontario)
🏢 The Home Depot
📍 Ontario