Become a key player at Felix, a pioneer in digital healthcare, as a Customer Experience Specialist. This remote chance involves engaging with patients via chat and email for personalized support.

You will serve a significant role in shaping patient interactions and ensuring they feel valued and understood. This position allows you to solve issues independently while providing crucial guidance at every step of their healthcare journey. Your contributions will directly influence patient satisfaction and service quality.

Key Responsibilities:
• Deliver personalized support through various communication channels
• Collaborate with healthcare teams on patient care solutions
• Assist patients in navigating onboarding and processes




• Evaluate and improve AI-generated response quality
• Gather patient feedback to refine service delivery

Requirements:
• Proven experience in customer support, preferably in high-volume settings
• Knowledge of Intercom Helpdesk or related systems
• Digital health experience is advantageous
• Must be available weekends, specifically Saturday to Wednesday
• Excellent verbal and written communication

Make a meaningful impact in digital healthcare as part of Felix's supportive team.
#J-18808-Ljbffr

📌 CX Specialist Role in Digital Healthcare (Alberta)
🏢 Felix
📍 Alberta