Job Description Posted Monday, August 31, 2026 at 7:00 AM | Expires Monday, September 7, 2026 at 6:59 AM
Position Title: Customer Service Agent
Location: Rankin Inlet, NU
Status: Full Time Term
Start Date : Immediately
Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.
At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team!
About the Opportunity Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.
At Calm Air, work is about what you do AND where you go! This position will have the prospect to share their skills at all our bases throughout Manitoba and Nunavut and gain experience at a wide range of facilities.
The sky is the limit!
What You'll Get to Do Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.
Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations




Making and changing flight reservations in the computerized reservation system
Checking in passengers and their baggage
Calculate and charge any additional fees if applicable
Issuing boarding passes, itineraries, and seating assignments as necessary
Assist pre-boarding passengers to ensure safe movement to and from the aircraft
Provide information on fares, flight schedules and routes in person or over the telephone
Facilitate the safe movement of passengers between aircraft and terminal buildings
Other duties as required
Hours of Work Shift work is required and may include mornings/afternoons, evenings, and weekends
Skills & Experience We Value High school diploma or general education degree (GED) an asset
Ability to learn a computerized reservation system
Knowledge of an airline’s operations an asset
Must have exceptional customer service skills
Must be able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification
Must be able to attend and complete initial Ground School Training
Preference given to Inuit Land Claims Beneficiaries
Inuktitut and/or Inuinnaqtun language considered an asset
The Benefits of Joining Our Team Along with being one of Manitoba’s Top Employers, we are proud to provide a cooperative and enriching work environment. In addition to a strong compensation package, Calm Air provides exceptional benefits which include:
Northern Living Allowance
Entitled to three weeks vacation after one year
Airline travel and freight privileges
Corporate and family events
And more!
At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self-declare when applying.
We thank all those who apply, but only those selected for an interview will be contacted.

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📌 Customer Service Agent (Manitoba)
🏢 Calm Air International
📍 Manitoba