FCT seeks an experienced Lead, Operations to supervise daily team activities, plan resources, and deliver high-quality customer service. The role emphasizes adherence to procedures and turnaround times in a hybrid Canadian work setting.
You will mentor staff, manage escalations, and continuously improve processes while aligning with FCT’s values and culture. A legal-administrative background and mortgage experience are required.
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📌 Hybrid Operations Lead – Mortgage & Customer Experience (Alberta)
🏢 First American
📍 Alberta
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