Lead the Credit and Customer Engagement team at Fairstone Bank in Montreal. Oversee credit decisions and enhance staff abilities in a full-time capacity.

Fairstone Bank is seeking a proactive Team Lead for Credit and Customer Engagement, where your expertise will guide underwriters and improve team performance. This role requires overseeing credit approvals and providing strategic support for team operations, ensuring excellent customer service continues to be a top priority.

Key Responsibilities:
• Answer and address customer and merchant inquiries promptly
• Supervise credit policy compliance and decisions
• Help train new and existing team members effectively
• Document decision processes for clarity and compliance




• Ensure service levels are met by monitoring operational queues

Requirements:
• High School Diploma or equivalent, with at least 2 years in a leadership role
• Proficient in credit processes and customer service strategies
• Strong communication skills in both English and French
• Excellent analytical and problem-solving abilities
• Willingness to work adaptable shifts as needed

Be an integral part of Fairstone Bank's commitment to delivering excellent financial solutions while leading your team effectively.
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📌 Team Lead, Credit and Customer Service (Quebec City)
🏢 Fairstone Financial
📍 Quebec City