Drive operational success as the Field Service Dispatch and Support Manager, focusing on metrics-driven improvements. Lead and enhance a robust dispatch and technical support operation.

In this critical role, you oversee the flow from customer request to service execution. Your leadership will ensure that the Technical Support and Scheduling teams operate seamlessly together, utilizing data insights to minimize delays and maximize service level agreements. Your influence will shape efficient processes for future growth.

Key Responsibilities:
• Oversee and develop dispatch and support teams
• Standardize the triage and dispatch processes
• Identify and quantify operational delays
• Manage resolutions for off-standard cases




• Promote improvements through prioritized action plans

Requirements:
• Experience leading field-service teams in metrics-focused settings
• Solid leadership in coaching and team development
• Proficient with operational data analysis
• Hands-on with service management software
• Proven record in process standardization and improvement

Lead the way in enhancing operational performance and team efficiency as the Field Service Dispatch and Support Manager.
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📌 Field Service Dispatch and Support Manager (Ontario)
🏢 Magnus HRS
📍 Ontario