Become a key player at Manion as a Customer Experience Specialist, where your skills impact Canadians’ lives. This hybrid role will have you supporting customers through phone, email, and live chat.
Manion is a trusted Canadian company with over five decades in benefits administration. This position offers flexibility—two days in-office and three remote, allowing you to excel in delivering plan coverage information and handling customer inquiries with care and professionalism. A dedicated trainer will assist you during your initial onboarding.
Key Responsibilities:
• Deliver exceptional service for Plan Members
• Assist with plan information and claims processes
• Navigate complex inquiries while staying positive
• Support a team-oriented and solutions-focused team
• Maintain accuracy in all customer interactions
Requirements:
• 2+ years of experience in customer service
• Strong spoken and written communication in English
• Completed post-secondary education
• Effective time management and multitasking abilities
• Comfortable using various customer service tools
Use your expertise to make a meaningful impact on customer experiences at Manion.
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