Enhance IT operations with FYihealth group as a Bilingual Analyst for the IT Service Desk. Utilize your bilingual skills and IT knowledge to resolve diverse challenges in a supportive workplace.

As a vital team member based in Calgary or Vancouver, you'll provide first-level technical assistance to business units like FYidoctors and BonLook. Drawing on your 1-2 years of IT experience, you'll triage requests and promote First Call Resolution. Your contributions will ensure efficient operations and a positive work culture.

Key Responsibilities:
• Act as the first contact for IT-related inquiries
• Manage IT requests through phone, email, and online forms
• Triage and identify technical issues for users
• Document incidents in the Service Desk Plus system
• Facilitate timely resolution or escalation of issues

Requirements:
• Fluent in English and French
• 1-2 years in an IT department
• Familiarity with IT service management tools
• Intermediate knowledge of Windows, Office 365, etc.
• Strong communication and problem-solving abilities

Elevate your IT career by joining a people-first culture at FYihealth group.
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📌 IT Service Desk Bilingual Analyst (British Columbia)
🏢 FYidoctors
📍 British Columbia