Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description Position Purpose summary The priority of the Floor Counsellor is to ensure professional, safe and structured support to our clients in the Toronto Harbour Light Treatment program. The Floor Counsellor will behave professionally and courteously at all times, presenting a positive impression of Toronto Harbour Light to the clients living within the facility. The Floor Counsellor will document accurately and appropriately all contacts with clients and ensure the safety of the setting at all times.
Accountabilities Responsibilities Appropriately model healthy life skills and socialization to clients
Provide support to clients in residence and ensure guidelines are followed
Written and Verbal Communication (example)
Provide reports regarding failure to return, urine screens, bed checks in EMHware
Reports on nightly rounds, clients overall attitude, any observations or infractions through EMHware
Other reporting when required to document statistics or other program items




CRITICAL RELATIONSHIP MANAGEMENT Communicates with Program Coordinator
Communicates with other Treatment staff, Residential Care Workers and Senior Managers when required
Appropriately communicates with Support Services staff when necessary
Governance Boards and Councils None
Internal May sit on internal committees
MANAGERIAL/Technical Leadership Reports directly to: Program Coordinator
FINANCIAL AND MATERIALS MANAGEMENT Use or distribution of materials such as urine screens, office supplies, supplies required by treatment clients, including medications.
WORKING CONDITIONS The performance of the job requires frequent keyboarding and sitting for long periods of time. Requires standing and moving around for long periods of time. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.
Education, Qualifications and Certifications Diploma in one of the human services professions, social services preferred Alternate level of education and experience may be considered
Experience and Skilled Knowledge Requirements 1+ year experience within social services field
1+ year experience in mental health/addiction recovery field preferred
Experience working with diverse population, men specifically
Experience with mental health, concurrent disorders, treatment and recovery
Skills and Capabilities Excellent oral and written communication skills




Education and experience in basic counseling skills, and knowledge of Abstinence Based Model of Treatment
Crisis/Conflict Management
Skills Diversity awareness and appreciation
Strong interpersonal and teamwork skills
First Aid/CPR Certification an asset
WHMIS training an asset
Proficient with Windows based computer systems, MS Word, e-mail and data entry
Compensation The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.
If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.

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📌 Floor Counsellor - Relief (Ontario)
🏢 The Salvation Army International
📍 Ontario