Enhance your IT skills in a critical role as an IT Support Engineering Specialist with Gilead in Edmonton. Deliver essential support and engage with creative technology to ensure seamless operations.
As an IT Support Engineering Specialist, you will join Gilead's IT Support Services team, dedicated to maintaining smooth operations across Edmonton campuses. This role emphasizes end-to-end IT support, participating actively in projects while implementing procedures for daily tasks. Your collaboration with cross-functional teams is key to achieving organizational goals.
Key Responsibilities:
• Perform standard technology engineering activities to build skills
• Provide preventative maintenance for assigned technologies
• Offer tier 2 and tier 3 troubleshooting for technical issues
• Research and resolve system issues effectively
• Track and manage multiple IT incidents through ticketing system
Requirements:
• 6+ years experience with High School Diploma or equivalent
• 5+ years with AA, 4+ years with BA/BS preferred
• Hands-on experience with Windows/Mac OS environments
• Excellent problem-solving and communication skills
• Experience with O365 and related collaboration tools
Utilize your technical knowledge and problem-solving abilities to support Gilead’s mission of improving global health.
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📌 IT Support Engineering Specialist at Gilead (Alberta)
🏢 Biopharma Careers
📍 Alberta
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