Become a Product Support Engineer at Proofpoint and play a critical role in safeguarding enterprise communications. Provide exceptional technical support to clients dealing with our Enterprise Email Archiving Software.

In this in-office position, you’ll be tasked with diagnosing complex software issues while managing cases and communicating effectively with clients. Your role includes advising on the proper use of products and maintaining high standards of customer service. This position emphasizes accountability, responsiveness, and impactful execution.

Key Responsibilities:
• Deliver software technical support through phone and ticketing systems
• Track and manage support cases according to SLA guidelines
• Guide customers on system configurations and usage




• Act as a liaison in product escalations with varied support tiers
• Collaborate with cross-functional teams for issue resolution

Requirements:
• 3+ years in customer-facing technical support
• Robust experience with Microsoft Windows and Server environments
• Knowledge of Active Directory and cybersecurity best practices
• Outstanding communication skills with clients
• Must be legally authorized to work in Canada

Help protect data and empower users as a Product Support Engineer at Proofpoint.
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📌 Product Support Engineer for Cybersecurity (Ontario)
🏢 Proofpoint
📍 Ontario