Summary of Duties

Receive incoming 9-1-1 calls and process requests for emergency and nonemergency medical services

Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration and choking intervention

Determine call location, document caller information, and establish incident details

Allocate resources according to operating policies and procedures

Operate complex computer-aided dispatch (CAD) telecommunications software

Qualifications/Skills

Minimum 18 years of age

Completion of Secondary School is required

Basic computer skills, including technical competency in keyboarding and data entry

Explicit and tactful written and verbal communication Strong multi-tasking, organizational and prioritization skills

Ability to maintain control under pressure and work at a fast pace in an unpredictable environment





Demonstrate problem-solving and critical thinking Make sound, independent decisions using qualified judgement in accordance with local operating procedures and policy criteria

Exercise discretion during emergency/difficult/stressful situations

Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)

Requirements

Current Standard First Aid and CPR Certification

It is a condition of continuous employment that Casual Call-Takers must work regularly at another CACC (minimum once every two months). Proof of this will be required at the time of hire and any other time, upon request by management

Successful completion of all training requirements including ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification

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📌 Ambulance Communications Officer I - Wallaceburg CACC - Casual - 2026-18626 (Ontario)
🏢 Sunnybrook Health Sciences Centre
📍 Ontario