Reporting to the Logistics Manager, the Customer Service & Logistics Coordinator acts as a central point between sales, operations, drivers, production, logistics, and customers to ensure effective management of orders and deliveries.
This role combines responsibilities related to order coordination, inventory tracking, delivery planning, and operational support to ensure reliable supply and efficient execution of daily operations.
The incumbent plays a key role in managing operational priorities, coordinating deliveries, and maintaining a high level of service and efficiency.
WHAT YOU WILL DO: Monitor inventory levels at tanks and customer sites and place replenishment orders as required.
Create and manage orders in SAP based on established schedules, received purchase orders, or communications from sales and operations teams.
Plan, schedule, and coordinate trucks for deliveries according to operational priorities and customer needs.
Optimize delivery routes to reduce mileage and improve transportation efficiency.
Keep information up to date in routing tools, delivery tracking systems, and internal systems.
Verify delivery tickets and quantities delivered following shipments.
Adjust, close, and invoice orders in SAP based on actual quantities delivered.
Maintain reports on open orders, delivery schedules, and daily operational follow-ups.
Communicate proactively with sales teams, logistics coordinators, drivers, field technicians, and plant managers.
Identify and promptly communicate risks that could impact deliveries, inventory levels, or operations.
Maintain data accuracy in SAP and operational systems.
Bilingual in French and English required.
College diploma (DEC) in administration, logistics, supply chain, or a related field.
Experience in logistics coordination,



operations, transportation, dispatch, or order management.
Experience with SAP or another ERP system.
Strong proficiency in Microsoft Office, particularly Excel and Outlook.
Experience in a manufacturing, industrial, or transportation environment (an asset).
WHAT WE OFFER: Regular working hours from Monday to Friday
Comprehensive benefits package with company-paid premiums for the "Core" package
Career development and training opportunities
Life insurance, disability coverage, and wellness program
Retirement programs
Paid vacation and personal days off!
Employee discounts on Sika products
Education reimbursement for employees
Employee referral program
Uniforms and safety equipment provided
We will give you everything you need to excel in your role. You will enjoy a rare combination of autonomy and camaraderie while being part of a professional team. We will entrust you with responsibilities and provide an environment that supports professional development and growth opportunities. From there, we will trust you to do whatever it takes to achieve exceptional results. If you go above and beyond, we will reward you with unparalleled support, a team of business developers, and technical support experts.
Sika is committed to creating a work environment that supports, inspires, and respects all individuals. As an equal opportunity employer,



Sika will consider all qualified candidates without discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, nationality or ethnic origin, or any other protected characteristic.
We offer competitive salaries based on local market data, as well as the workload and responsibilities associated with each role. Compensation is determined according to skills relevant to the position, as well as training and/or education. Sika Canada discloses that it uses artificial intelligence (AI) tools to assist with the initial screening of applications, in accordance with Canadian federal and provincial regulations. However, we wish to emphasize that AI does not make final decisions and does not eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, enabling us to identify the best candidates while maintaining a human-centered hiring process.
Sika is committed to creating a work environment that supports, inspires, and respects all individuals. As an equal opportunity employer, Sika will consider all qualified candidates without discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, nationality or ethnic origin, or any other protected characteristic.
We offer competitive salaries based on local market data, as well as the workload and responsibilities associated with each role. Compensation is determined according to skills relevant to the position, as well as traini

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📌 Customer Service and Logistics Coordinator (English and French required) (Ontario)
🏢 Sikaag
📍 Ontario