Join Health Shared Services as an Intermediate IT Analyst I, specializing in application support for PeopleSoft and Taleo. Enjoy a flexible hybrid work arrangement in Alberta.

This role focuses on providing crucial technical support while managing user permissions and incident resolutions. You will collaborate with internal teams and serve as a liaison with HR services while leveraging your problem-solving skills to enhance technology solutions that align with business strategies. Your contributions directly impact service quality and operational efficiency.

Key Responsibilities:
• Troubleshoot and manage IT tickets using ServiceNow
• Collaborate with HR Shared Services and development teams
• Enhance user permissions for PeopleSoft and recruitment systems




• Conduct reporting and maintain documents using Power-BI
• Lead self with minimal direction, adapting to changes

Requirements:
• Completion of Computer Science diploma or equivalent
• 1+ years of experience in IT support roles
• Knowledge of Active Directory-related issues
• Robust interpersonal skills and customer service focus
• Familiarity with SDLC and ITIL methodologies

Deliver valuable IT support while advancing your career with Health Shared Services in Alberta.
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📌 Intermediate IT Analyst in Alberta
🏢 Alberta Health Services
📍 Alberta