IntelliBee in Canada is seeking a Level 1 Incident Manager to promptly create, triage, and track customer IT incidents relating to diverse technologies. You will collaborate with IT staff, customers and vendors to restore service quickly.
The role requires in office availability, willingness to work holidays or night shifts, and strong experience with Microsoft Teams (5+ years) along with monitoring tools like WhatsUp Gold, Pingdom and PRTG, and mainframe tooling.