Reports To
Sales Manager

Job Summary
The Sales Consultant, under the direction of the Sales Manager, will primarily be responsible sell/lease new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

Job Duties

Ensures proper follow up of all potential buyers utilizing the CRM as well as Upgrade System

Makes an average of 40 outgoing calls per day to potential customers as well as follow ups with customers to ensure customer satisfaction

Participates in daily sales workshops, "one to one" meeting with Sales Manager every week as well as a weekly combined sales meeting

Ensures constant touch with customers who are allocated to the salesperson arising from appointments from internet and phone leads, customers in good position to purchase in the Upgrade System, customers who are in their database but not in the Upgrade System and inactive service database allocated to them by management

Ensures CSI at above Zone, Region, National average

Ensures 100% turnover of customers in the showroom the Sales Manager prior to their leaving the showroom

Makes best efforts to ensure 100% turnover of each of their customer to F&I;

Follows up intensively on unsold customers to get them back in the showroom and sell them a vehicle

Alerts sales management if feels dealership is at risk from fraudulent customers

Maintains an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicle

Expectations

Wears proper professional attire as per Company Dress Code Policy

Achieves monthly and annual goals and objectives for sales and gross





Participates in all manufacturers as well as dealership-initiated training

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect recent and pre-owned vehicle sales

Adheres to work schedules as defined by dealership management and ensures full attendance at work

Ensures at the time of delivery of vehicle the setting up of next service appointment as well completion of all manufacturer requirements related to setting up the vehicle to connect with manufacturer remote systems as well as Rafih Rewards Program in case of used vehicle deliveries

Reads, understands and follows all dealership policies and procedures

Works with Business Managers to increase F&I; gross and penetration

Keeps self informed about incoming inventory, current advertising efforts, including special sales

Meets and greets customers when they come in for service

Attends weekly managers meetings hosted by the Sales Manager

Ensures that no customer files or vehicle keys lie around in their work area that are accessible to public

Job Requirements

1+ years experience in automotive dealership sales

Demonstrated knowledge of Sales Dealership processes and best practices

Demonstrated and proven Business Acumen in keeping with dealership strategy

Strong interpersonal skills, ability to communicate and manage well at all levels of the Organization

Demonstrated ability to cultivate relationships

High level of integrity and dependability with a strong sense of urgency and results

Proficiency in Microsoft Office/Excel and computer applications

OMVIC License

#J-18808-Ljbffr

📌 Automotive Sales Consultant – Jaguar Land Rover London (Ontario)
🏢 Rafih Auto Group
📍 Ontario