Join KSI Law as a Senior Resolutions Officer, focusing on managing higher-balance accounts from $2,000 to $5,000 across all provinces. This role requires robust communication and compliance skills.
You will take charge of assessing account histories and facilitating negotiations with debtors through various communication channels, ensuring compliance with legal standards. The role demands a strategic mindset regarding credit reporting and debtor management, embodying KSI Law's commitment to exceptional service.
Key Responsibilities:
• Oversee collections for higher-balance accounts
• Document all activities in the legal CRM
• Review accounts for disputes and solutions
• Engage clients through phone, SMS, and email
• Collaborate on complex case management
Requirements:
• 3+ years in credit or collections roles
• Assertive English language proficiency
• Comprehensive understanding of repayment strategies
• Skills in handling difficult debtor interactions
• Proficient in Microsoft Office and CRM tools
Bring your expertise in debt recovery and compliance to KSI Law, contributing to a dedicated team focused on results.
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