This role is a customer-facing technical support position for CMG software in Linux-based and windows-based HPC environments. It involves helping customers install, run, and troubleshoot distributed (MPI) jobs on on-prem, cloud, or hybrid clusters; resolving environment, networking, dependency, and licensing issues; improving job submission scripts and documentation; and escalating complex problems to R&D; with clear technical details while maintaining strong customer communication.
Key Responsibilities Customer-Facing Troubleshooting (Core)
Coordinate with other teams to support customers with installing, upgrading, and running CMG software on Linux and windows systems.
Troubleshoot MPI-based job execution on customer clusters (scheduler, MPI runtime, nodes, networking).
Guide customer to collect logs (scheduler output, simulator logs, MPI errors) for analyzing & reporting.
Guide customers through structured troubleshooting when issues cannot be reproduced internally.
Creating reports, documentation, and customer training materials for running CMG softwares over MPI.
Building test beds to replicate user environment
Assist customers running CMG on HPC clusters (on-prem, cloud, or hybrid).
Identify and resolve common software deployment issues such as: Software not available on all nodes, Shared path inconsistencies, Environment or shell configuration issues, Missing runtime dependencies.
Work within customer environment constraints and policies.
Working knowledge of HPC cluster architecture and distributed computing environments.
Experience with HPC job schedulers such as Microsoft HPC, SLURM, and/or PBS is desirable;
Understanding of job scheduling concepts, resource allocation, queues/partitions, job priorities and scheduling policies.
Administer and maintain Linux-based compute infrastructure; Support server provisioning, hardware upgrades, lifecycle management, and decommissioning.
Support Windows-based servers and workstations, ensuring system availability, and performance.
In addition to supporting CMG's Customers,



support CMG's internal HPC cluster and users
MPI & Networking Support
Support common MPI implementations and validate configuration and dependencies.
Help customers collect practical diagnostics and debug information.
Troubleshoot node communication and networking issues affecting distributed jobs.
Scripts & Operational Improvements
Review and improve job submission scripts for reliability.
Provide recommended job-launch patterns.
Document solutions and create internal knowledge base articles to improve future response time.
Licensing Support
Verify license entitlement and investigate licensing-related runtime issues.
Coordinate license updates or escalations when required.
Help customer to configure license server and network according to licensing requirements.
Configure CMG licensing features into to HPC clusters
Escalate complex issues to R&D; with clear documentation (logs, environment details, steps taken).
Maintain clear communication with customers during escalation.
Note: This description reflects the general nature of the role. It's not a complete list of responsibilities—we believe in flexibility, initiative, and growing together.
Knowledge, Skills & Experience Minimum 3 years' experience in a similar role
We kindly request that external recruiters and agencies refrain from submitting unsolicited resumes or candidate profiles. Submissions without a signed agreement in place will not be considered and will become the property of CMG.
No phone calls please. We thank all applicants for their interest in advance. Only those chosen for interviews will be contacted.
CMG Compensation and Benefits Overview - Canada CMG's total rewards program includes:
Learning and development opportunities
RRSP contributions
Top of the line medical and dental benefits including a health spending account
20 days of vacation per year plus flex days
Annual wellness day
Choice of transit pass or underground parking
Car wash
Cafeteria and complimentary barista style coffee and more
A flexible work workplace focused around core hours

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📌 HPC Solutions Specialist (Alberta)
🏢 Computer Modelling Group
📍 Alberta