Are you a naturally empathetic communicator who thrives on making a genuine difference? At Randstad, we believe customer care is more than just a department—it’s a commitment to human well‑being. We are looking for a dedicated Customer Support Agent to join our client's specialized team in Mississauga, supporting vital self‑exclusion programs across Canada.Why You’ll Love Working HereMeaningful Impact: You will play a crucial role in a program dedicated to social responsibility and individual wellness.Career Growth: Training and access to a global community of qualified peers.Full‑time onsite hours in Mississauga.Schedule, Compensation & DetailsShifts: Evening and night shifts, 7 pm to 9 am (8‑hour shifts). Flexible for weekends.Training: Three weeks full‑time training, 9 am to 5 pm.Location: Onsite, Mississauga L4W 5B3.Contract: 2‑4 months.Pay: $28.00 per hour.Start date: April 20th.ResponsibilitiesHandle inbound calls and webform inquiries from the general public and registered participants with a focus on high‑quality customer care.Provide assisted registration support for individuals who are unable to complete self‑service registration.Process account changes, profile updates, and general inquiries within the CRM system.Recognize signs of distress and perform warm handoffs to crisis support services when necessary.Verify caller identity using established authentication methods to maintain strict privacy and confidentiality.Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup.Escalate complex technical or regulatory matters to specialized L2 Tech Agents.Maintain accurate documentation in the case management platform for audit and compliance purposes.Meet established service level agreements (SLAs) for response and resolution times.Follow Standard Operating Procedures (SOPs)



and Quick Reference Guides to ensure consistent customer care.QualificationsFluency in English.1–2 years of experience in a contact center or specialized customer‑care environment.Availability for evening and night shifts between 9 am and 10 pm ET, Monday to Friday.Legal authorization to work in Canada.Prior experience in crisis support, mental health, or regulated industries highly desirable.Background in social work preferred.High school diploma or equivalent; post‑secondary education in a related field is an asset.At Randstad, we are more than just a recruitment firm; we are your partner in success. Our recruiters are experts in customer care and are dedicated to finding the perfect match for your skills and ambitions. If you are looking for a role that offers both professional fulfillment and the chance to help others, we encourage you to apply today.Randstad Canada is committed to fostering a workforce that reflects all peoples of Canada. We are dedicated to increasing equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including recruitment, retention, and advancement for all employees. We also work to respect human rights and ensure full participation in the workforce free from barriers for all employees, including equity‑seeking groups traditionally under‑represented in Canada’s workforce.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applicants identify any accommodation requirements by sending an email to [email protected] so we can ensure full participation in the interview process.This posting is for existing and upcoming vacancies.#J-18808-Ljbffr

📌 Customer Support Agent - Overnight - C$28 An Hour (Winnipeg)
🏢 Randstad
📍 Winnipeg