Role: L3 Support Pega
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid 4 Days/Week
Job Description We are seeking a Full Time L3 Support Pega skilled with strong Pega Platform, Java/Spring Boot, production support, and observability experience to manage complex L3 incidents and drive issues through resolution
Key Responsibilities Own end-to-end L3 incident resolution through ServiceNow, including RCA and SLA closure
Perform technical analysis across Pega, Spring Boot, integrations, APIs, and database layers
Use Splunk for log analysis, correlation, and incident triage
Use Dynatrace/DataDog for performance analysis, monitoring, and dependency mapping
Monitor batch jobs, schedulers, queue processors, listeners, and application health
Raise and manage defects through JIRA/JTFM with detailed RCA documentation
Map production incidents to backlog items and drive fixes to closure
Participate in daily defect triage and production support calls




Execute and validate standard, emergency, and release-related changes
Collaborate with L2, Development, Infrastructure, and vendor teams
Maintain runbooks, knowledge-transfer artifacts, and audit documentation
Identify monitoring gaps, alert tuning, and automation opportunities
Mandatory Skills Strong Pega Platform experience with CSA/PCSA or equivalent
Hands-on Pega tracing, clipboard, rules debugging, job schedulers, and queues
Strong Java and Spring Boot troubleshooting experience
Experience with APIs and microservices
Hands-on Splunk and Dynatrace experience
Strong L3 production support experience
ServiceNow Incident, Problem, and Change Management experience
JIRA/JTFM defect management experience
Strong RCA and MTTR management experience

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📌 Support Pega (Ontario)
🏢 AceStack
📍 Ontario