Advance your career as a Bilingual Senior Analyst with Tangerine, Canada's leading digital bank. Focus on AI Enablement and enhance customer experiences in a cooperative role.

In this pivotal position, you will support the Operations Strategy & Enablement team by executing the AI Enablement roadmap. Your work will involve gathering requirements, analyzing data, and delivering insights to improve client self-serve experiences. Contributing to a culture of innovation, you will ensure compliance with regulations while empowering your team to achieve their best work.

Key Responsibilities:
• Champion a customer-focused culture and deepen client relationships
• Document client flows and maintain delivery materials
• Analyze AI program performance and consolidate data trends




• Monitor KPIs for AI-enabled channels and document metrics
• Prepare concise stakeholder communications and presentations

Requirements:
• Post-secondary degree or equivalent experience in a related field
• 3-5 years in analytics or digital roles, preferably in financial services
• Strong analytical skills to interpret complex data
• Bilingual proficiency in French and English
• Excellent written and verbal communication skills

Utilize your analytical skills and bilingual proficiency to enhance customer experiences and lead AI initiatives at Tangerine.
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📌 Bilingual Analyst for Channels at Tangerine (Ontario)
🏢 Tangerine Bank
📍 Ontario