Elevate customer service standards with SMART Technologies as a Quality Coordinator. Oversee quality assurance programs and optimize performance data in a hybrid role based in Calgary.
In this pivotal role, you will support operational excellence and customer satisfaction across SMART’s global contact center. With 2-5 years of relevant experience, you'll analyze performance metrics, lead quality audits, and drive necessary improvements. This position is integral in establishing high standards and ensuring consistent execution of service expectations.
Key Responsibilities:
• Own and administer contact center quality assurance programs
• Analyze performance data to identify trends and risks
• Conduct quality audits to maintain compliance and consistency
• Coordinate operational communications with global partners
• Partner with third-party teams to enhance quality plans
Requirements:
• 2-5 years in contact center or quality assurance roles
• Experience with QA platforms and CRM systems
• Solid analytical and relationship management skills
• Proficiency in Microsoft Excel and reporting tools
• Excellent communication and organizational abilities
Bring your analytical expertise and quality oversight to enhance customer experience at SMART Technologies.
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📌 Quality Coordinator for SMART Technologies (Alberta)
🏢 SMART Technologies
📍 Alberta
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