Execute complex transactions and overrides accurately, on time, and according to guidelines, procedures, and SLAs

Identify, document, and investigate transaction and process exceptions beyond first-level operations service delivery

Coordinate with partners on key initiatives and lead or act as subject matter expert for small-scale projects

Refer or adjust processing and operational issues to appropriate functions or partners

Identify opportunities to improve service delivery

Analyze process drivers and root or systemic causes of cross-functional operational issues and make recommendations

Support inbound and outbound partner requests and perform adjustments within authority levels

Contribute to consolidated or aggregated reporting

Resolve customer issues and explain business processes

Interact with partners and vendors to provide guidance and address questions or concerns

Support timely and accurate completion of business processes according to SLA requirements

Improve standards, policies, procedures, and solutions to support operational excellence

Monitor internal and industry regulations and trends and assess impacts on operating policies, standards, and procedures

Conduct research projects, contribute to audit reviews, run testing, and generate reports

Prepare accurate documentation consistent with client/business intentions and applicable rules and regulations

Contribute to presentations and communications for management or broader audiences

Perform due diligence supporting customer transaction accuracy

Maintain risk management and control processes and escalated high-risk transactions or activities

Support change-management projects and communicate and document new processes

Participate in team activities, cross-training, knowledge sharing, and personal performance development

Provide training, coaching, and guidance to team members and junior staff

Communicate project and day-to-day activity status to relevant stakeholders

Support a positive, fair, diverse,



and equitable work setting

Requirements

Undergraduate degree/ college diploma

3+ year relevant experience

Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area

Sound level knowledge with some form of related training and/or related experience or skills

Ability to execute standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact

General understanding of the overall function and/or businesses supported

Ability to complete work within specifically defined parameters with guidance/direction from management as necessary

Understanding of internal and industry regulations and trends

Knowledge of risk management and control frameworks and methodologies related to operations activities, including Anti-Money Laundering and Business Continuity Management

Ability to exercise discretion in managing confidential information

Ability to act as a brand ambassador for Global Operations & Business Services and the bank

Core Competencies
Demonstrates expertise in executing complex transactions and process improvements while adhering to operational guidelines and SLAs. Proficient in risk management, regulatory compliance, and providing training and support to team members.

Highest-signal resume keywords

Transaction Lifecycle Management

Risk Management Frameworks

Operational Excellence

Process Improvement

Regulatory Compliance

ATS Optimization Keywords
Hard Skills

Transaction Processing

Process Analysis

Documentation Preparation

Data Reporting

Change Management

Audit Review

Customer Issue Resolution

Operational Procedures

Business Process Understanding

Confidential Information Management

Soft Skills

Communication

Team Collaboration

Coaching

Problem Solving

Stakeholder Engagement

Industry Keywords

Anti-Money Laundering

Business Continuity Management

Service Level Agreements

Operational Guidelines

Cross-Functional Collaboration

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📌 Operations Analyst II (Ontario)
🏢 Jobtailor
📍 Ontario