Lead customer service operations as a Customer Services Manager for Parts and Services at Sandvik Mining in Lively, ON. Be at the forefront of enhancing customer support and fulfillment initiatives.

In your managerial capacity, you will drive customer satisfaction through efficient service operations, oversee team performance, and ensure effective handling of customer inquiries and issues. Your role will significantly influence service delivery and strategic project management across Canada’s mining sectors.

Key Responsibilities:
• Direct the Canadian Customer Support Centre team
• Resolve machine-down situations and emergency orders
• Implement pricing strategies and customer agreements
• Develop operational standards and governance




• Champion continuous process improvements

Requirements:
• Minimum 5 years in leadership roles within service environments
• Experience managing operational support teams
• In-depth understanding of order fulfillment and supply chain
• Solid customer communication and escalation handling skills
• Preferred qualifications in business or related fields

Leverage your customer service and management skills for impactful results at Sandvik Mining in Lively!
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📌 Sandvik Mining Customer Services Leadership Role (Ontario)
🏢 Sandvik Group
📍 Ontario