Lead the way in guest satisfaction at Germain Hotels as an Assistant Guest Service Manager. Use your solid organizational skills to ensure every stay exceeds expectations.

You will be at the forefront of ensuring smooth front of house operations while prioritizing guest comfort and satisfaction. This role demands proactive participation in team collaborations, complaint resolutions, and continuous service improvements. You’ll also focus on optimizing room rental revenues and implementing emergency protocols when needed.

Key Responsibilities:
• Supervise front desk and concierge service levels
• Participate in training for staff motivation and engagement
• Regularly assess and enhance guest satisfaction




• Maximize room rental revenues through strategic planning
• Implement safety and emergency procedures effectively

Requirements:
• Diploma in Hotel Management or similar experience
• 1 to 3 years of management experience required
• Strong guest empathy and swift problem-solving abilities
• Tolerance for challenging guest interactions is essential
• Proficiency in Office Suite and knowledge of OPERA PMS is an asset

Drive outstanding service and satisfaction in the hospitality domain with Germain Hotels.
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📌 Assistant Manager of Guest Services (Quebec City)
🏢 Germain Hotels group
📍 Quebec City