Create clear, concise and customer-centered content for Fidelity Investments Canada and Investly platforms

Craft intuitive user interface content that guides customers through digital journeys, supports task completion and builds confidence

Apply content design principles, user insights and accessibility standards across web and mobile applications

Use user research, behavioral insights and analytics to optimize content and improve user understanding

Produce content that supports task completion and reduces customer friction

Deliver content meeting accessibility, plain language, legal and compliance standards

Achieve stakeholder approval and delivery within project timelines

Adhere to content standards, style guides and UX writing best practices

Ensure consistency across customer journeys, products and channels

Identify and address content gaps, duplication and inconsistencies

Contribute to content guidelines and reusable content patterns

Participate in product discovery, design reviews and sprint planning

Provide content recommendations to improve usability and customer experience

Incorporate stakeholder feedback while advocating for customer needs and best practices

Use customer feedback, usability testing and performance data to identify improvement opportunities

Recommend content enhancements based on data and observed user behaviors

Support A/B testing and content experiments

Demonstrate improvements in content effectiveness, customer engagement and task completion

Collaborate with product managers, UX designers, developers and business stakeholders

Requirements

College degree, preferably with communications, copywriting or related specialization, or equivalent experience

1+ years of experience in a UI writing role





Strong understanding of UX writing, content design and information architecture principles

Exceptional writing, editing and proofreading skills

Ability to simplify complex concepts into clear, concise language

Knowledge of user-centered design methodologies, usability testing and customer journey mapping

Understanding of digital product development processes and agile ways of working

Ability to create content for mobile applications, responsive web experiences and digital products

Experience working within legal, regulatory or compliance requirements for digital content is an asset

Current work authorization for Canada is required

Core Competencies
Demonstrates expertise in UX Writing, Content Design, and Information Architecture, with a solid ability to create customer-centered content that adheres to accessibility and compliance standards. Proven experience in optimizing content through user research and analytics to enhance usability and customer engagement.

Highest-signal resume keywords

UX Writing

Content Design

User Research

Accessibility Standards

Content Optimization

Hard Skills

Content Creation

Editing

Proofreading

Usability Testing

Customer Journey Mapping

Digital Product Development

Agile Methodologies

Information Architecture

Task Completion Support

Content Standards Adherence

Soft Skills

Collaboration

Stakeholder Communication

Feedback Incorporation

Problem Solving

Concise Language Simplification

Industry Keywords

Legal Compliance

Regulatory Requirements

Content Guidelines

User-Centered Design

Content Patterns

Tools & Technologies

Digital Platforms

Web Applications

Mobile Applications

Content Management Systems

Analytics Tools

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📌 Digital Content Specialist (Ontario)
🏢 Jobtailor
📍 Ontario