Make a difference at CAST as the Lead Professional Services Team Lead. This key position integrates customer success with scalable technical delivery, ensuring excellence at every level.

You will be at the forefront of managing customer relationships and leading the Professional Services function for WYSIWYG and BlackTrax. Your role will emphasize building an efficient internal delivery team, so each customer engagement meets our high standards while supporting organizational goals effectively.

Key Responsibilities:
• Guide the delivery of Professional Services to customers
• Build capable teams of Product Specialists for engagement support
• Ensure delivery infrastructure is commercially sound




• Foster strong relationships to enhance customer satisfaction
• Develop training capabilities in product offerings

Requirements:
• Extensive background in the entertainment and live events sector
• Familiar with WYSIWYG and BlackTrax solutions
• Demonstrated ability to lead customer-facing teams
• Robust commercial acumen in decision-making
• Excellent organizational skills with a focus on outcomes

Lead the charge in delivering exceptional services at CAST while mastering industry-leading technology solutions.
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📌 Lead Professional Services at CAST (Ontario)
🏢 Jonas Software
📍 Ontario