As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services
You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions
You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more
In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more secure, and more delightful for customers
This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States
Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles ( Build tooling for LLM observability and debugging, including prompt tracing and response analysis
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency)




Identify and mitigate risks related to hallucinations, bias, safety, and edge cases
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.)
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient
Mentor engineers and contribute to raising the bar on AI quality engineering practices
Benefits Company stock options
100% paid medical, dental, and vision plan
Continued education stipend
Cell phone, home internet, and gym membership stipend
Catered lunches, free snacks & drinks
Work from home opportunities
Experience building test frameworks and scalable automation systemsBackend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearchExperience with CI/CD pipelines (e.g., Jenkins, GitHub Actions)6+ years of experience in software engineering or SDET roles with an emphasis on software developmentDemonstrated proficiency in coding with AI agents to accelerate development and improve code qualityUnderstanding of non-deterministic systems and probabilistic testing approachesStrong programming skills in Python (preferred), Java, or JavaScriptAI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation toolingFamiliarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation)Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms)Strong collaboration skills with the ability to work across distributed teams and time zonesBachelor’s degree in Computer Science or equivalent practical experienceExperience testing distributed, cloud-native SaaS systems and APIsFrontend: Vue3, React

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📌 Senior Software Development Engineer in Test (Agentic) (British Columbia)
🏢 Dialpad
📍 British Columbia