Provide senior-level troubleshooting expertise for network incidents and issues
Participate in an on-call pager rotation
Resolve critical and escalated network incidents as part of the L2 Tech Response support team
Keep critical network services operational on a global basis
Analyze network traces to identify root causes quickly
Fix issues and work with other teams to eliminate root causes and prevent future incidents
Manage support queues when needed and direct colleagues toward resolution
Use automation and advanced network management tools to resolve incidents efficiently
Support wired, wireless, cloud, SD-WAN, firewall, load-balancing, and other network platforms
Provide operational support in a large and complex network workplace
Conduct proactive monitoring and reduce incident resolution time
Communicate with senior management and collaborate across teams
Multitask, prioritize, and address challenges in real time
Requirements 10+ years of solid hands-on relevant experience with wired and wireless technologies, including routing/switching, firewalls, load balancing, cloud, SD-WAN, QoS, VoIP, optical, DHCP, DNS, monitoring tools, and CDN
Expert-level network trace analysis skills
Experience supporting a large and complex network environment
Experience exploring and implementing automation for proactive monitoring and reducing incident resolution time
Flexibility with on-call duties, rotation, and shift timing
Deep technical knowledge of network platforms and application-network interactions
Knowledge of Cloud, SaaS, ACI, SD-WAN, wired and wireless networking, F5 load balancing, and Palo Alto firewalls




Strong leadership and supervisory/consulting skills for complex incident troubleshooting and queue management
Experience with automation and advanced network management tooling
Strong knowledge of networking technologies including firewalls, load balancers, routing and switching, QoS, VoIP, optical, monitoring tools, DHCP, DNS, CDN, ACI, and DNAC
CCIE, F5, Palo Alto, data-center, and SD-WAN qualifications are a definite plus
Deep Wireshark and ExtraHop analysis skills
Ability to communicate technical issues concisely to senior management
Core Competencies Demonstrates extensive expertise in troubleshooting complex network incidents, utilizing advanced network management tools and automation to enhance operational efficiency. Possesses strong leadership skills for managing support queues and collaborating across teams in a large-scale network environment.
Highest-signal resume keywords 10+ Years Experience With Wired And Wireless Technologies
Expert-Level Network Trace Analysis Skills
Strong Knowledge Of Networking Technologies
Experience With Automation And Advanced Network Management Tooling
CCIE, F5, Palo Alto Qualifications
ATS Optimization Keywords Hard Skills Routing
Switching
Firewalls
Load Balancing
Cloud
SD-WAN
QoS
VoIP
DHCP
DNS
Soft Skills Leadership
Supervisory Skills
Communication
Certifications & Qualifications CCIE
F5
Palo Alto
Industry Keywords Network Incident Management
Proactive Monitoring
Incident Resolution
Complex Network Environment
Automation
Tools & Technologies Wireshark
ExtraHop
Monitoring Tools
CDN
ACI
DNAC

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📌 IT Ops Specialist (Ontario)
🏢 Jobtailor
📍 Ontario